SerpSeed’s Refund Policy
Editorial products are non-refundable once the service has been approved and started by our editors. In the event we cannot make your placement on the ordered property or you do not agree to a suitable replacement, we will issue a full refund.
Marketing Outreach services are non-refundable once the order has been started (typically within 48 hours of payment). In the event we cannot make placements due to your property’s niche (e.g gambling, pornographic, etc) we will issue a full refund.
Link Diversity Packages
Link diversity packages are non-refundable once the order has been started. In the event you are unhappy with some of the placements, we will make our best attempt to make acceptable replacements.
We offer refunds to our clients on a case-by-case basis. The amount refunded will vary depending on the service originally ordered, minus all unrecoverable costs (e.g content creation, content placement, fees).
Case #1: You’ve complete three months of our link building service and are unhappy with search engine results.
In this situation, we will normally deny a refund request as long as the work was completed as ordered. Depending on the length of the campaign and client history we will usually offer a complementary one month of service on a new web property.
Case #2: SerpSeed has made a mistake on my order!
In any instances of a mistake on our end, we will attempt to immediately fix the issue and will normally offer a full refund if requested.
Case #3: My campaign was recently re-billed and we would no longer like to continue with this service.
Full refunds will be given to campaign payments within 48 hours of billing on request. After this period, partial refunds will be granted minus X number of days since the billing date (e.g service cost / 30 days * remainder of monthly subscription)
To request a refund, simply contact us at firstname.lastname@example.org